Returns & Exchanges

BODYSUITS & INTIMATE ITEMS
For hygiene reasons, all bodysuits and intimate items are FINAL SALE and cannot be returned or exchanged. 

Please refer to our size guide carefully before placing your order.

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery so we can make it right.

HIGH-WAIST SHAPING SHORTS
Returns or exchanges are accepted within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached.

Items showing signs of wear, washing, stains, odors, or damage will not be accepted.

For hygiene reasons, we recommend trying your shaping shorts on over underwear.

ACTIVEWEAR
All items may be returned within 14 days of delivery, provided they are unworn, unwashed, and in original condition.

REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.

DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide your order number and clear photos of the item.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

For any questions, please contact us at:
support@yoaactive.com